Salesforce Administrator

The Salesforce Administrator may also work on projects designed to identify security and efficiency issues and develop solutions to those issues. You will act as a liaison between functional process owners and any technical resources such as external developers or IT network specialists. Occasionally, they are also responsible for training staff in using this software.

Responsibilities:

• Evaluate Salesforce processes, anticipate requirements, uncover areas for improvement and suggest solutions or workarounds.
• Develop, recommend and implement strategies and programs that address company objectives.
• Work with Salesforce to provide functional and technical support for the platform and related system-environments; monitor the system daily and respond in a timely manner to security, usability concerns and resolving any help requests.
• Assist integration of Business Central to the platform and maintain communication between the two.
• Work with the Business Systems team and external vendors to achieve company goals.
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, mobile administration, dashboards and reports.
• Identify, gather and document requirements from users and stakeholders to customize and propose technical solutions that meet sales processes.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels and effectively communicate, prioritize and manage all aspects of a Salesforce project
• A desire to design and implement scalable best practice solutions
• User training; create training materials and train users
• User system support; available and responsive to questions and support tickets
• Maintenance of the platform
• Stay updated on the platform’s new tools, capabilities, and updates
• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions
• Comfortable with change management to ensure we can gain user buy-in and user adoption

Requirements:

• If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
• Preference of 4+ years administration Salesforce, Sales Cloud, Salesforce Maps and Pardot
• Proven track record of analyzing complex processes and driving execution of improvements.
• Demonstrated successful transition and implementation of workflows and policies.
• Experience transforming data into executive-level dashboards and reports that can be utilized to make business decisions.
• Understanding of relational databases and data integration tools.
• Strong manufacturing environment knowledge is preferred.
• Hands-on experience with the following technology stack: Windows, Microsoft Office, Slack, Monday.com, Dynamics 365, NAV or Business Central, Power BI/Jet Reports, Salesforce, Shopify eCommerce.
• Strong project management, organizational, analytical, and presentation skills.
• Demonstrated ability to apply critical thinking to processes to develop, recommend and implement strategies and programs that address company objectives.
• Strong interpersonal skills and ability to professionally interact with managers, staff and officers at all levels of the organization with diplomacy and professionalism.
• Not afraid to take ownership; demonstrates a growth mindset.
• Effectively communicate information and respond to questions/suggestions from various levels within the company.
• Possess mathematical skills: addition, subtraction, multiplication and division.
• Perform advanced visual quality inspections on products.
• State regulations require all applicants must be 21 years of age or older.
• Will be required to submit to a background check.
• Must obtain all state required: permits, licenses, certifications.
• Travel between sites will be required.
• Must be willing to receive authorized vaccination against COVID-19.

Benefits

• Competitive salary
• paid holidays
• PTO
• Fully paid health, dental and vision insurance.