Salesforce Administrator


The Salesforce Administrator ensures the reliable performance of the enterprise platform-as-a-service (PaaS) solution. You will maintain the platform and ensure it is producing efficient results for the business. This includes monitoring system performance, implementing upgrades, and troubleshooting issues that arise. This individual will be responsible for all day-to-day tasks and support relating to Salesforce.

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Salesforce Administrator job posting by White Ash Group
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The Salesforce Administrator may also work on projects designed to identify security and efficiency issues and develop solutions to those issues. You will act as a liaison between functional process owners and any technical resources such as external developers or IT network specialists. Occasionally, they are also responsible for training staff in using this software.


  • Evaluate Salesforce processes, anticipate requirements, uncover areas for improvement and suggest solutions or workarounds.
  • Develop, recommend and implement strategies and programs that address company objectives.
  • Work with Salesforce to provide functional and technical support for the platform and related system-environments; monitor the system daily and respond in a timely manner to security, usability concerns and resolving any help requests.
  • Assist integration of Business Central to the platform and maintain communication between the two.
  • Work with the Business Systems team and external vendors to achieve company goals.
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, mobile administration, dashboards and reports.
  • Identify, gather and document requirements from users and stakeholders to customize and propose technical solutions that meet sales processes.
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels and effectively communicate, prioritize and manage all aspects of a Salesforce project
  • A desire to design and implement scalable best practice solutions
  • User training; create training materials and train users
  • User system support; available and responsive to questions and support tickets
  • Maintenance of the platform
  • Stay updated on the platform’s new tools, capabilities, and updates
  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions
  • Comfortable with change management to ensure we can gain user buy-in and user adoption


  • If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
  • Preference of 4+ years administration Salesforce, Sales Cloud, Salesforce Maps and Pardot
  • Proven track record of analyzing complex processes and driving execution of improvements.
  • Demonstrated successful transition and implementation of workflows and policies.
  • Experience transforming data into executive-level dashboards and reports that can be utilized to make business decisions.
  • Understanding of relational databases and data integration tools.
  • Strong manufacturing environment knowledge is preferred.
  • Hands-on experience with the following technology stack: Windows, Microsoft Office, Slack,, Dynamics 365, NAV or Business Central, Power BI/Jet Reports, Salesforce, Shopify eCommerce.
  • Strong project management, organizational, analytical, and presentation skills.
  • Demonstrated ability to apply critical thinking to processes to develop, recommend and implement strategies and programs that address company objectives.
  • Strong interpersonal skills and ability to professionally interact with managers, staff and officers at all levels of the organization with diplomacy and professionalism.
  • Not afraid to take ownership; demonstrates a growth mindset.
  • Effectively communicate information and respond to questions/suggestions from various levels within the company.
  • Possess mathematical skills: addition, subtraction, multiplication and division.
  • Perform advanced visual quality inspections on products.
  • State regulations require all applicants must be 21 years of age or older.
  • Will be required to submit to a background check.
  • Must obtain all state required: permits, licenses, certifications.
  • Travel between sites will be required.
  • Must be willing to receive authorized vaccination against COVID-19.


  • Competitive salary
  • paid holidays
  • PTO
  • Fully paid health, dental and vision insurance.

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